We understand that circumstances may change and therefore if you choose to remove your child from a course within 50 days of enrolment a full refund will be issued for the remaining terms, excluding the remainder of the term being studied. If you wish to remove your child from a course after 50 days of enrolment your request will be reviewed on a case-by-case basis and a refund will be issued only if there are exceptional circumstances. In the event of you removing your child from the course within 50 calendar day of enrolment and you are paying via an instalment plan you will be billed for the remainder of the term unless already paid for. After 50 calendar days after enrolment, you are liable and agree to pay the remainder of the instalments, in this event a refund request can be emailed and Auxilium Learning will review this on a case-by-case basis and only issue refunds if there are exceptional circumstances.
We understand schedules can change and therefore we try to be flexible, however, it is the responsibility of the parent/student for attendance. We allow tuition lessons to be rescheduled for up to 2 cancellations or failure of the student to show up on 2 occasions. In the event of the parent/student providing notice of 48 hours stating that the lesson cannot be attended this will not count as a cancellation and the lesson can be rearranged, however, we do not offer refunds for such events. After 2 cancellations rescheduling of lessons will not occur (unless agreed by the teacher), nor will a refund be issued.
Please refer to the terms and conditions for more details.